Why might a layer of management be removed from a hierarchy?

• To decrease spans of control
• To improve pay and conditions
• To reduce staff costs
• To change the hierarchy from flat to tall

Which of the following is not a reason for a business to recruit?

• Replacement of retiring staff
• To introduce new skills to the business
• To help the business diversify its product portfolio
• To delayer the management structure

In a job description, describing the requirements of the job role is called…

• The job description
• Human resources
• The person specification
• Diversification

Which of the following is an appropriate way of advertising an internal vacancy?

• Social media
• Newspaper advert
• Memo on a notice board
• Through a recruitment agency

Which of the following financial incentives are based on how many products a person makes?

• Piece work
• Wages
• Profit share
• Salary

Why might a business require additional staff?

• To cope with increased orders
• Higher local levels of employment
• To handle the logisitics of closing branches
• To improve the recruitment process

Which of the following is a non-financial motivation?

• Commission
• Piece work
• Fringe benefits
• Zero-hours contract

In which type of management structure are all decisions made at head office?

• Franchise
• Sole trader
• Centralised
• Decentralised

For employers, what is a disadvantage of zero hours contracts?

• Staff only work when needed
• No need to guarentee shifts to staff
• Useful for seasonal work
• Staff do not need to accept offered hours

Which type of communication travels from junior to senior staff?

• Downwards
• Upwards
• Horizontal
• Parallel