In a business heirarchy, who is in overall charge of the business?

• The Chief Financial Officer
• The Heath and Safety Executive
• The Managing Director
• The Shareholders

Which type of communication travels from junior to senior staff?

• Downwards
• Upwards
• Horizontal
• Parallel

Which of the following is a characteristic of a motivated and engaged employee?

• High absenteeism
• Low productivity
• High job satisfaction
• Frequent workplace conflicts

Which of the following financial incentives are split into twelve equal payments?

• Wages
• Salary
• Commission
• Profit share

Removing layers of hierarchy is known as _____?

• Delayering
• Dehierarchy
• Demotion
• Despanning

In which type of management structure are all decisions made at head office?

• Franchise
• Sole trader
• Centralised
• Decentralised

Which of the following should an applicant include on their CV?

• Their age
• Their gender
• Their religious beliefs
• A personal statement

Which of the following is a disadvantage of on-the-job training?

• It is expensive for the employer
• Employees must be trained one-at-a-time
• It is not tailored to the company's specific needs
• It is unlikely to bring new ideas into the business

Which type of training is given to an employee when they first start a new job?

• Up-skilling
• Management
• Induction
• Motivation

For employers, what is a disadvantage of zero hours contracts?

• Staff only work when needed
• No need to guarentee shifts to staff
• Useful for seasonal work
• Staff do not need to accept offered hours