What is the primary function of Human Resources (HR) in an organisation?

  • Marketing
  • Finance
  • Managing people
  • Product development

Which type of communication travels across a single level of hierarchy?

  • Downwards
  • Upwards
  • Horizontal
  • Parallel

Which type of communication travels from senior to junior staff?

  • Downwards
  • Upwards
  • Horizontal
  • Parallel

Which of the following is a disadvantage of on-the-job training?

  • It is expensive for the employer
  • Employees must be trained one-at-a-time
  • It is not tailored to the company's specific needs
  • It is unlikely to bring new ideas into the business

For employers, what is a disadvantage of zero hours contracts?

  • Staff only work when needed
  • No need to guarentee shifts to staff
  • Useful for seasonal work
  • Staff do not need to accept offered hours

Which style of management gives workers freedom to influence some decisions?

  • Democratic
  • Pragmatic
  • Systematic
  • Autocratic

"Work shadowing" is a form of ________ training.

  • on-the-job
  • off-the-job
  • health and safety
  • computer-based

Which type of financial incentive is often in conjunction with a low basic wage?

  • Salary
  • Commission
  • Profit share
  • Shift allowance

Which type of training often includes regular time spent at a college?

  • Induction training
  • Apprenticeships
  • Work shadowing
  • e-learning courses

What does "CV" stand for?

  • Career vacancy
  • Company value
  • Curriculum vitae
  • Casual volunteer