What is the primary function of Human Resources (HR) in an organisation?

• Marketing
• Finance
• Managing people
• Product development

Which type of communication travels across a single level of hierarchy?

• Downwards
• Upwards
• Horizontal
• Parallel

Which type of communication travels from senior to junior staff?

• Downwards
• Upwards
• Horizontal
• Parallel

Which of the following is a disadvantage of on-the-job training?

• It is expensive for the employer
• Employees must be trained one-at-a-time
• It is not tailored to the company's specific needs
• It is unlikely to bring new ideas into the business

For employers, what is a disadvantage of zero hours contracts?

• Staff only work when needed
• No need to guarentee shifts to staff
• Useful for seasonal work
• Staff do not need to accept offered hours

Which style of management gives workers freedom to influence some decisions?

• Democratic
• Pragmatic
• Systematic
• Autocratic

"Work shadowing" is a form of ________ training.

• on-the-job
• off-the-job
• health and safety
• computer-based

Which type of financial incentive is often in conjunction with a low basic wage?

• Salary
• Commission
• Profit share
• Shift allowance

Which type of training often includes regular time spent at a college?

• Induction training
• Apprenticeships
• Work shadowing
• e-learning courses

What does "CV" stand for?

• Career vacancy
• Company value
• Curriculum vitae
• Casual volunteer