How can a business effectively handle customer complaints to maintain good customer service?
- By escalating complaints to senior management
- Ensure negative reviews are counter-balanced by positive ones
- Always issuing credit notes to unhappy customers
- By resolving complaints promptly and professionally
In JIC stock management, what is the primary focus when determining stock levels?
- Efficient supply chain processes
- Meeting customer demands exactly on time
- Building large buffer stocks for safety
- Reducing carrying costs
What is the primary characteristic of job production in manufacturing?
- Mass production of identical items
- Continuous and repetitive processes
- Tailoring products to individual customer orders
- Low-cost production techniques
What is the primary concern of just-in-case (JIC) stock management?
- Minimising waste and reducing costs
- Maximising production efficiency
- Preparing for unexpected disruptions in the supply chain
- Ignoring inventory levels
What is a key benefit of maintaining high product quality in a business?
- Reduced customer satisfaction
- Enhanced customer loyalty and trust
- Increased production costs
- Lower product prices
What is the key benefit of a business choosing a supplier with competitive pricing and high quality?
- Higher costs and lower profits
- Enhanced reputation and customer satisfaction
- Inconsistent product availability
- Decreased demand for the business's products
How can regular employee training and development programs contribute to good customer service?
- They always result in decreased employee morale
- Staff can gain better paid employment
- Staff will be better at manufacturing products
- Sales staff will be more knowledgeable about products
Why is effective procurement important for a business's unit costs?
- It has no impact on unit costs
- It can result in cost savings through competitive sourcing and supplier selection
- It always leads to higher unit costs
- It guarantees low product quality
In terms of quality, what is the impact of constant product defects on a business?
- Increased customer satisfaction
- Enhanced market competitiveness
- Lower prices and increased sales
- Higher costs and potential customer dissatisfaction
Why should businesses aim to cut waste and unnecessary costs in their supply chain?
- To improve efficiency, reduce expenses, and offer competitive prices
- To increase production times
- To create a more complex supply chain
- To raise production costs
