Which of the following is not a reason for a business to recruit?

• Replacement of retiring staff
• To introduce new skills to the business
• To help the business diversify its product portfolio
• To delayer the management structure

In which type of management structure are decisions made at branch level?

• Franchise
• Sole trader
• Centralised
• Decentralised

Which style of management does not give workers freedom to make decisions?

• Democratic
• Pragmatic
• Systematic
• Autocratic

Which type of training is given to an employee when they first start a new job?

• Up-skilling
• Management
• Induction
• Motivation

Which of the following should an applicant include on their CV?

• Their age
• Their gender
• Their religious beliefs
• A personal statement

Which of the following is a benefit of having motivated staff?

• Higher productivity
• Higher staff turnover
• Higher wages
• Higher recruitment costs

Which type of communication travels from senior to junior staff?

• Downwards
• Upwards
• Horizontal
• Parallel

Which type of communication travels across a single level of hierarchy?

• Downwards
• Upwards
• Horizontal
• Parallel

Which of the following is an appropriate way of advertising an internal vacancy?

• Social media
• Newspaper advert
• Memo on a notice board
• Through a recruitment agency

Why might a layer of management be removed from a hierarchy?

• To decrease spans of control
• To improve pay and conditions
• To reduce staff costs
• To change the hierarchy from flat to tall