What is the key characteristic of an assembly line in flow production?
- Customised production
- Continuous and linear production process
- High labour costs
- Frequent product changes
Which of the following is a characteristic of JIC stock management?
- High storage costs due to large buffer stocks
- Rapid adaptation to changes in demand
- Lean and efficient supply chain
- Continuous production without stopping
In terms of quality, what is the impact of constant product defects on a business?
- Increased customer satisfaction
- Enhanced market competitiveness
- Lower prices and increased sales
- Higher costs and potential customer dissatisfaction
What is the primary concern of just-in-case (JIC) stock management?
- Minimising waste and reducing costs
- Maximising production efficiency
- Preparing for unexpected disruptions in the supply chain
- Ignoring inventory levels
Which of the following is a key principle of TQM?
- Reducing employee involvement in quality control
- Ignoring customer feedback
- Continuous improvement and customer focus
- Maximising defects in products
How can a business effectively handle customer complaints to maintain good customer service?
- By escalating complaints to senior management
- Ensure negative reviews are counter-balanced by positive ones
- Always issuing credit notes to unhappy customers
- By resolving complaints promptly and professionally
How does TQM view quality as compared to traditional management approaches?
- Quality is everyone's responsibility and is integrated into all processes.
- Quality is not relevant in TQM
- Quality is the responsibility of the quality control department only
- Quality is prioritised over cost considerations
Which of the following is not a factor that can affect a business's location decision?
- Proximity to suppliers
- Labour costs
- Market competition
- Color of the building
What are the primary considerations for a business when choosing a supplier?
- Supplier's location and reputation
- Supplier's size and stock levels
- Supplier's price, quality, and reliability
- Supplier's marketing efforts and number of staff
What is the primary goal of lean production?
- Maximising inventory levels
- Minimising waste and improving efficiency
- Maximising employee overtime
- Maximising production costs
